Privacy Policy
Last updated: January 2, 2025
Your privacy is fundamental to how we design and operate Visorads. This policy explains how we collect, use, protect, and give you control over your personal data.
Our Commitment
Visorads is committed to protecting your privacy and ensuring transparency in how we handle your data. We collect only what's necessary to provide exceptional service, never sell your personal information, and give you full control over your data.
This policy applies to all users of Visorads, including visitors to our website, registered users, and customers. By using our service, you agree to the collection and use of information as described in this policy.
Information We Collect
Account Information
When you create an account, we collect your email address, name, and password (encrypted). We use this to authenticate your access and provide personalized service.
Payment Information
Payment processing is handled by secure third-party providers (Stripe). We do not store your complete credit card information on our servers. Only tokenized payment credentials are retained for transaction processing and refund verification.
Usage Data
We collect information about how you use our service, including features accessed, generations created, settings preferences, and interaction patterns. This helps us improve our AI models and user experience.
Uploaded Content
Images and text you upload for creative generation. Your content is processed securely and used solely for generating your requested outputs. We respect your intellectual property.
Device & Browser Information
IP address, browser type, device type, operating system, and referring/exit pages. This helps us analyze trends, administer the site, and track user movements.
How We Use Your Information
Service Delivery
To provide, maintain, and improve our AI creative generation services, process your requests, and provide customer support.
AI Training & Improvement
Anonymous usage patterns and aggregated data may be used to improve our AI models. Your specific uploaded content is NOT used for training without explicit consent.
Communication
To send you service updates, security alerts, account notifications, and marketing communications (which you can opt out of at any time).
Security & Fraud Prevention
To detect, prevent, and address technical issues, fraudulent activity, and abuse of our services.
Legal Compliance
To comply with legal obligations, enforce our terms, and protect our rights, privacy, safety, and property.
Data Storage & Security
Secure Infrastructure
We use industry-standard encryption (TLS/SSL) for data transmission and AES-256 encryption for data at rest. Our infrastructure is hosted on secure cloud providers with SOC 2 Type II certification.
Data Retention
Account data is retained while your account is active. Generated images are stored in your library for as long as your account remains active. You may delete your content at any time. After account deletion, data is permanently removed within 30 days.
Access Controls
Strict access controls limit employee access to personal data. All team members undergo security training. Access logs are monitored for unauthorized activity.
Regular Security Audits
We conduct regular penetration testing, security assessments, and compliance audits to identify and address vulnerabilities proactively.
Your Privacy Rights
Right to Access
You can request a copy of your personal data we hold, including a complete record of your account activity and generated content.
Right to Rectification
You can update or correct inaccurate or incomplete personal information in your account settings at any time.
Right to Erasure (Right to be Forgotten)
You can request deletion of your account and all associated personal data. This will permanently remove your information from our active databases.
Right to Data Portability
You can request your data in a structured, commonly used format suitable for transfer to another service.
Right to Object
You can object to processing of your personal data for direct marketing purposes. You can also opt out of marketing communications anytime.
Data Deletion
Account Deletion
You may delete your account at any time from your settings page. Upon deletion, all personal data, uploaded content, and generated images will be permanently removed within 30 days.
Content Deletion
Individual images and projects can be deleted from your library immediately. This action cannot be undone.
Anonymized Data
Anonymous usage statistics and aggregated analytics may be retained even after account deletion, as this data cannot be linked to you personally.
Contact & Communications
Marketing Communications
We may send you promotional emails about new features, special offers, or updates. You can opt out of marketing communications at any time through the link in our emails or your account settings.
Service Notifications
Transactional emails about your account, generations, payments, and security alerts cannot be opted out, as they are essential for service delivery.
Contact Us
For privacy-related inquiries, data requests, or to exercise your rights, contact our Data Protection Officer at [email protected]. We respond to all inquiries within 30 days.
GDPR & CCPA Compliance
If you are located in the European Union (EU) or European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA).
- •Lawful Basis: We process data based on contract performance, legitimate interests, legal obligations, and consent.
- •Data Transfers: Data is stored securely within the EU/US with appropriate safeguards in place.
- •Data Protection Officer: Contact [email protected] for GDPR/CCPA matters.
Children's Privacy
Visorads is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically. Your continued use of Visorads after any changes constitutes acceptance of the updated policy.
Questions or Concerns?
If you have questions, concerns, or requests regarding your privacy or this policy, please contact our Data Protection Officer.
Contact Privacy Team